Shipping and returns

Delivery time

During checkout, enter your address and choose the ship option. Click the "continue to shipping" button. Local delivery is available for addresses within 5km of our shop. If the local delivery option does not show up during checkout, your order is not eligible for local delivery.

Orders placed before 15.00 during store hours 09.00-16.00  will be delivered the same day. Orders placed outside of these hours will be delivered the next day we are open. When your order is ready for delivery, you will receive an email with real-time tracking information.

Shipping:

Orders are generally shipped within 24 hours. Delivery standard time is 2 - 7 days. 

Shipping fee is 4.95 Euros both domestically and in the EU.

We do not currently offer shipping outside of EU. 

RETURNS AND EXCHANGES

We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. In the event that your order arrives damaged in any way, please email us as soon as possible at support@cbdcastle.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. If you have any further questions, please don't hesitate to contact us at support@cbdcastle.com

Refund time:

This can depend on how long it takes your chosen returns courier to get the items back to us before being processed for a return at our warehouse.

- We only offer refunds onto the original payment method used to make the order.

- Refunds can take up to 14 days to be processed from the date we receive your order back to our warehouse. Please note it can take up to an additional 5 days for your refund to appear in your account once processed.

- Depending on the country of residence and the courier chosen for the return of your item(s), delivery times back to our warehouse can vary from a few days to approximately 30 days.